What it does
Who and why, first
Every caller is greeted, asked who they are and what they need, before anyone on your team picks up.
Put through to the right person
Sunny matches the name against your directory. When someone is not listed, it asks rather than guesses.
Messages that land where they belong
If the person is not available, Sunny takes the message for that person's mailbox, with the call on the record.
How a call goes
Sunny greets the caller
In your business's name, at any hour, with no menu to press through.
Sunny confirms who they need
A name, an extension or a department. If it is not clear, Sunny asks.
The call is connected, or a message is taken
Either way, your team knows who called and why.
For your team
Your directory, kept current
People, extensions and the names callers use for them, in one place.
Callers you expect, recognized
Priority callers are routed straight through once they identify themselves.
One call log for every line
Every number you run, in one log, so you can tell one line from another.
One Sunny, every channel
Sunny Voice is the same Sunny your visitors meet on your website, so a caller and a visitor get the same answers.