The advanced support channel, built on Sunny Web. Your customers reach their own history through secure access, and your team works the queue with the whole record in front of them.
Customers ask Sunny and get answers from their own history: what was done, what was said, what comes next. No hold music to get there.
Access to a customer's record happens through Sunny with secure verification. No portal to maintain, no extra passwords for anyone to babysit.
What needs a person reaches your team as a managed queue, with the record attached. Nothing sits unread, and nobody starts from zero.
Most support calls begin with the customer retelling their whole story. Sunny Care removes that step on both sides of the conversation.
On your website, in their language, the way they'd ask at your counter. Routine questions get answered on the spot.
After verification, answers come from the customer's own history with your business, not from a generic script.
What genuinely needs a person lands in the queue with the record in front of them. The reply picks up where Sunny left off.
SunnyYour last service visit was this spring, and you're coming due. I can put a request in with the team to get you scheduled, and they'll confirm the time with you.Answers about their own account without waiting for a callback. When a person does step in, that person already knows the story.
The routine questions never reach them, and the ones that do arrive sorted, with history attached. Support time goes to the conversations that need it.
Sunny Care runs on the foundation, and it grows with what you attach.
The foundation everything builds on. Sunny Care doesn't exist without it, because the assistant that answers your visitors is the same one that knows your customers.
Sunny Web in fullAttach the books and support answers carry real account context: invoices, balances, and payments from QuickBooks Online, Xero, or Wave.
See the integrations
Tell us how support works at your business today. We'll show you what it looks like with Sunny Care on the foundation.
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